Head Barista / General Manager

LOCATION: Lancashire
SECTOR: Other
SALARY: £Negotiable - £Negotiable
New pilot artisan coffee shop to be opened in Preston and we are looking for a General Manager/ Head Barista to grow the brand nationally. 

Job Summary:
•The Head Barista is responsible for maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a quality experience for both our customers and team members. 
•The Head Barista organises and assists in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to the brand. 
•This position directly supervises the Baristas and acts as the Manager on duty.

Operations:
•Maintains a clean, organised and well stocked environment and, when necessary, assists in the distribution of product deliveries.
•Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
•Establishes effective and positive communication amongst all team members.
•Ensures proper coverage and team member schedules ensuring that the shop maintains customer service standards and ensure team members adhere to meal and break policy.
•Ensures all cash handling procedures are upheld. The Head Barista is accountable for store funds while running a shift.
•Plan and execute all sales promotions effectively and efficiently.
•Will provide guidance and actively set an example for team members, ensuring that all standard operating procedures are maintained and followed.
•Directs team members to follow policies, procedures and adhere to merchandising and cleanliness standards.
•Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies, reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.

Service:
•The Head Barista is the Role Model for outstanding service and “owner” of the service initiative at his/her shop.
•Pro-active in solving customer problems and satisfying customers in various situations.
•Ensures that all team members follow the standard operating procedures lead by greeting and responding to all customers with fast, efficient, friendly and personalised service and strives to develop a rapport with customers by learning their names, favourite drinks and food items to reiterating this to all team members.
•Responds proactively to prevent customer service situations, investigates and resolves customer incidents, documenting if necessary.
•Consistently monitors, coaches and encourages team members to meet the Company’s service standards.

Product:
•Follows all Company drink recipes and procedures, maintaining the highest quality and consistent product standards.
•Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavour and blends.
•Tastes products regularly for quality assurance.

Training & Development:
•Demonstrates the ability to lead, communicate and champion the Company’s guiding principles, house rules and standard operating procedures.
•Provides coaching and training to the Baristas on performance expectations.

Qualifications:
•Minimum one year of specialty coffee experience. 
•Previous supervisory/ managerial level experience preferred.
•Basic computer skills required.
•Must be able to work overtime, including weekends, evenings and special events as needed.
•Well-organised and detail-oriented and able to multi-task.
•This position will require frequent standing and use of hands and arms.
•Must be able to lift and frequently bend and twist from the waist.
•Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.
•Regularly required to handle food, hot beverages, and work with sharp objects.
•Must have excellent verbal and written English communication skills.

Attractive Negotiable package depending on experience

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Consultant Details

 Robin Tossell
Property Sector Recruitment Expert
CONSULTANT:
Robin Tossell, Property Sector Recruitment Expert


OFFICE:   0330 058 1020
MOBILE:  07980 755894